FAQ
FAQs

BlissBound 101 


Q. How can I get started?
A: We're happy to walk you through it! Give us a call and we’d be happy to answer any and all questions and get you set up. 

Q: Where are you located?
A: All grooming services take place at our storefront and dog spa at 331 17th Street in Oakland's Uptown neighborhood.

Q: How should I contact BlissBound Hound?
A: Once you've been set up as a client, use the app/client portal to contact us.

We highly recommend downloading the app, which is called "Time to Pet" and can be found free on every app store.

Q: How do I set up a client portal account?
A: When you sign up as a BlissBound Hound client, you will get an invitation from us via email that will allow you to activate your client portal account. To get set up as a client, please call us at (510) 927-0533 and dial extension 0.
Q: What is your cancelation policy?
A: BlissBound Hound's cancelation policy requires that you request to change or cancel by 10am the day before your service appointment. We charge in full for last minute cancelations and no-shows. There is no charge or penalty if you provide adequate notice. Since we are a kennel-free groomer, we don't have kennels full of dogs we can replace yours with if you don't make it. We need time to fill your appointment if you are unable to keep it.

Q: How can I request a change/cancelation?
A: Visit the app/client portal and click the "schedule" tab.
Click the event you wish to change/cancel in the calendar. A dialog will pop up with more information on the service.
Click the "request changes" button.
To request a cancelation, click "I want to cancel this event".
To request a change (for example, changing the service type, date, etc.), click "Request changes to event".

Q: Will I get updates on how my dog is doing?
A: We send updates for every service we offer. Depending on the service, these updates may include pictures, a report card, a wellness report, GPS tagged maps, and more.

Q: Will I get an appointment confirmation?
A: Our system will generate an appointment confirmation for you automatically when service you request through the portal is approved by our staff. You will also always receive an auto-billing reminder 24 hours before your service. We will often manually send confirmation emails to clients on the first time booking with us as well. These reminders are only sent via email. Please make sure to review the schedule tab of the portal to confirm that the appointment as it has been scheduled is what you want it to be. You can always set alerts using your phone or other such tools if you want additional reminders.

Q: What time can I drop off / pick up my dog from a grooming appointment?
A: Our grooming services are kennel free and appointment based, so we ask clients to please drop off at the time of their appointment and pick your dog up as soon as possible after you are notified that your service has been completed.

Q: How should I provide grooming instructions?
A: Please provide grooming instructions using the app/portal. You can upload pictures (in the client portal, start a conversation first, the "add attachment" button will then pop up) and provide detailed written instructions. This really helps us with hitting the mark in achieving the style you want. It also helps with communication within our company: since we use the app/portal conversation thread like case notes, your communication using this tool helps us provide consistent, reliably outstanding service quality every time you visit us.
Q: How do I pay?
A: BlissBound Hound services are all cash and contact free. Our app/client portal lets you manage your payment methods easily, and the system automatically bills you for your services. Grooming services auto bill in the morning on the day of service.

Q: How can I leave a tip?
A: You can add a tip either before or after your service is complete using the app/client portal.
  • To add a tip before service is complete:
Go to the "invoices" section of the app/client portal
Under the "open invoices" tab, click "make a payment"
Click the "add a tip" button next to the invoice you'd like to add a tip to.
  • To add a tip after service is complete:
Go to the "invoices" section of the app/client portal
Under the "paid invoices" tab, click the "add a tip" button next to the invoice you'd like to add a tip to.

Q: How do I book a new service?
A: Once you have been set up as a client, the best way to request services with BlissBound Hound is to use the app/client portal. All service requests must be manually processed to make sure the time allocations and scope of work are scheduled correctly. The request tool lets you put in a service request for us to process at any time without having to worry about playing phone tag. For questions related to services, or if you need help with booking, you can always call us at (510) 927-0533 ext. 1.
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